All products on this website are individually hand-made in our workshops in the Highlands of Scotland. Most orders are shipped within 48 hours. If for any reason we anticipate it will take longer than a week, we will contact you by email with an estimated shipping date. Shipping within the U.K. is by first class untracked Royal Mail. For international orders we use untracked airmail.
Shipping & Payment
Shipping within the U.K. is by first class untracked Royal Mail. For international orders we use untracked airmail. We usually ship within 2 days of receiving your order (except large 36mm dice, see below), although in unusual circumstances, we may take up to a week. Any longer and we will let you know.
The large red 36mm are made to order and will usually be shipped within one week – we will email you an estimated shipping date when we receive your order.
We charge shipping at a flat rate depending on your delivery address. These rates reflect the price it costs us to ship your order. We do not make a profit from shipping – in some cases we make a loss. All orders through the website will be charged at these rates, regardless of how many items you order.
(1) United Kingdom – 3.00 GBP
(2) Europe – 3.50 GBP
(3) The rest of the world – 4.00 GBP
If you are unsure which shipping zone applies to you, there is a Shipping Calculator on the cart page which you can check before going on to the checkout page.
Our checkout is operated by PayPal, one of the world’s biggest and most secure online banks. Click on the button marked “Proceed to PayPal” and you will be transferred to the secure PayPal website where the transaction is processed. None of your payment details are seen or stored by Highland Games website.
Paypal accepts most international credit/debit cards (Visa, Mastercard/ Eurocard, American Express, Switch/Maestro etc). You can also pay with your PayPal account if you have one.
You will receive confirmation of your purchase(s) by email.
Paypal is a global online payment system. It is a convenient, easy-to-use, and secure way for individuals and businesses to send and receive money online for goods and services. For more information, please visit the Paypal website. Please note: If you country doesn’t accept Paypal transfers please e-mail us and we can provide you with our bank information to wire (BACS) the payment.
Terms & Conditions:
As a consumer, you have the right, to cancel the contract and receive a full refund.
You must inform us in either writing or electronic mail of your desire to cancel within seven working days commencing on the day after the day the goods are delivered to you. You then have a reasonable period to return the goods to us.
You must return the goods to us at your cost in an unused and re-saleable condition and we advise you to ensure the goods are adequately insured during any return journey.
We shall refund the total amount of money paid by you for the goods, within 30 days of cancellation in writing or electronic mail from you. This does not affect your statutory rights as a consumer.